1. Overview

Welcome to https://hunthouse.online/. We strive to ensure your complete satisfaction with every fishing gear purchase. This Refund and Returns Policy is designed to clearly outline the process for returning items, obtaining refunds, and making exchanges. By making a purchase from our site, you agree to abide by the terms and conditions set forth in this policy.

2. Refunds

Eligibility

• You may be eligible for a refund if you return an item within 7 days of receiving it. The item must be in its original condition, unused, and with all original packaging, tags, and accessories intact. For example, if you ordered a fishing rod and it has not been assembled or used, and the original box and warranty papers are included, it would likely meet the criteria.
• Some exceptions apply. Items that have been personalized, custom – made, or are perishable (such as certain types of fishing bait) are generally not eligible for refund, unless they are defective.

Process

• To initiate a refund, contact our customer service team at [email protected] within the specified return period. We will provide you with a Return Merchandise Authorization (RMA) number, which must be included with your return.
• Once we receive the returned item and inspect it to ensure it meets the eligibility criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. For credit card payments, it may take 15 business days for the refund to appear on your statement, depending on your card issuer. For PayPal or other digital wallet payments, the refund should be processed more quickly, usually within 1-3 business days.

3. Late or missing refunds

• If you have not received a refund within the expected time frame, first check your payment account statement to ensure it has not been processed and may be pending.
• If you are certain that you have not received the refund, contact our customer service team. Provide them with your order details, including the RMA number if applicable. We will investigate the issue and resolve it promptly. Delays can sometimes occur due to technical glitches or issues with payment processors, but we will do everything in our power to rectify the situation within 7 business days.

4. Sale items

• Sale items are generally eligible for return, but the refund amount will be based on the price you paid for the item during the sale. For example, if an item was originally priced at $50, but you purchased it on sale for $30, your refund will be $30, provided the item meets the return eligibility criteria.
• Clearance items marked as “final sale” are not eligible for return or refund, unless they are defective. We will clearly indicate such items on the product page and during the checkout process.

5. Exchanges

• If you would like to exchange an item for a different size, color, or model, contact our customer service team within [X] days of receiving the item. We will assist you in processing the exchange.
• If the item you want to exchange for is of a different value, we will adjust the payment amount accordingly. For example, if you are exchanging a $40 fishing lure for a $60 one, you will need to pay the additional $20. If the new item is of a lower value, we will issue a refund for the difference.
• Similar to returns, the item being exchanged must be in its original condition, unused, and with all original packaging, tags, and accessories.

6. Gifts

• If you received a gift from our store and would like to return or exchange it, the process is the same as for regular purchases. However, if the original purchaser used a gift receipt, the refund or exchange credit will be issued in the form of a store credit.
• If the gift was purchased with a regular receipt, and you have the receipt, the refund will be processed to the original payment method used by the purchaser. If you do not have the receipt, you may still be eligible for a store credit, subject to our inspection of the returned item.

7. Shipping returns

• You are responsible for the cost of shipping the item back to us, unless the item was defective or shipped incorrectly. In the case of a defective or incorrectly shipped item, we will provide you with a prepaid shipping label.
• When shipping the item back, we recommend using a trackable shipping service. This allows you to monitor the progress of the return and provides proof of delivery. Please ensure that you include the RMA number on the shipping label or in the package to ensure proper processing.

8. Need help?

You can reach us via email at [email protected] . Our customer service hours are [Specify Hours, e.g., Monday – Friday, 9:00 AM – 5:00 PM EST]. We are committed to providing you with prompt and helpful support to ensure a smooth shopping experience.

If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return, exchange, or refund, our customer service team is here to help.